Sales and Catering Manager
trg Marketing Works trg Marketing Works Boiling Springs, PA Boiling Springs, PA Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 3 days ago 3 days ago 3 days ago Allenberry is a nature-centered, luxury boutique resort community in search of a Sales and Catering Manager who possesses a love for creating memorable experiences for our guests.
Responsibilities:
Identifies, solicits, and secures new business through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting, and networking.
Responds to sales inquiries from potential clients seeking sleeping rooms, meeting space, food, and beverage services.
Serves as primary contact for meeting and banquet functions to ensure that all preparations have been made as detailed on Banquet Event Orders (BEO) and last-minute needs and changes are responded to promptly.
Attends and facilitates weekly BEO meetings with Food and Beverage staff.
Manages all details of groups events, including menu planning, AV requirements, processing of Banquet Event Orders, and obtaining guarantees, distribution of group resumes, VIPs, rooming lists, and billing.
Participates in industry events, trade shows, and promotional events with the target market.
Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections, and consistent follow up.
Understands the competitive landscape and does what it takes to secure business that meets or exceeds revenue expectations and profit goals.
Implements sales action plan for the development of market segment, which includes room blocks, telephone/direct mail solicitation, trade show participation, and property tours.
Aims to meet or exceed established monthly, quarterly, annual targeted revenue and monthly solicitation goals.
Communicates all pertinent information on upcoming group needs, VIP clients, and meeting functions to resort department staff.
Reconciles group bills with clients for approval.
Communicates with internal and external customers (some of whom require a high level of patience, tact and diplomacy), and identifies need and appropriate catering and event accommodations.
Establishes and maintains effective working relationships with associates and customers.
Makes sound business decisions and takes action quickly based on previous experience and good judgment.
Prepares weekly, monthly, quarterly, and annual reports (i.
e.
:
goals and forecasts on groups & events).
Understands, maintains, and demonstrates the five fundamental principles of:
Sound Judgment, Integrity, Dependability, Connect, and Initiative.
Completes additional duties as requested by the Director of Events.
Requirements:
Customer Service:
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications:
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Managing Customer Focus:
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Business Acumen:
Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Sales Skills:
Proven history of achieving sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Planning/Organizing:
Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Education and Experience Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.
Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of database software.
Needs to be computer literate and have experience with Microsoft Office.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand; walk and sit.
The employee must occasionally lift and/or move up to 30 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Details Mid-level; Full-time; Salary ($40k - $50k) Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Experience level:
2 years Restaurant type:
Fine dining restaurant Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Identifies, solicits, and secures new business through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting, and networking.
Responds to sales inquiries from potential clients seeking sleeping rooms, meeting space, food, and beverage services.
Serves as primary contact for meeting and banquet functions to ensure that all preparations have been made as detailed on Banquet Event Orders (BEO) and last-minute needs and changes are responded to promptly.
Attends and facilitates weekly BEO meetings with Food and Beverage staff.
Manages all details of groups events, including menu planning, AV requirements, processing of Banquet Event Orders, and obtaining guarantees, distribution of group resumes, VIPs, rooming lists, and billing.
Participates in industry events, trade shows, and promotional events with the target market.
Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections, and consistent follow up.
Understands the competitive landscape and does what it takes to secure business that meets or exceeds revenue expectations and profit goals.
Implements sales action plan for the development of market segment, which includes room blocks, telephone/direct mail solicitation, trade show participation, and property tours.
Aims to meet or exceed established monthly, quarterly, annual targeted revenue and monthly solicitation goals.
Communicates all pertinent information on upcoming group needs, VIP clients, and meeting functions to resort department staff.
Reconciles group bills with clients for approval.
Communicates with internal and external customers (some of whom require a high level of patience, tact and diplomacy), and identifies need and appropriate catering and event accommodations.
Establishes and maintains effective working relationships with associates and customers.
Makes sound business decisions and takes action quickly based on previous experience and good judgment.
Prepares weekly, monthly, quarterly, and annual reports (i.
e.
:
goals and forecasts on groups & events).
Understands, maintains, and demonstrates the five fundamental principles of:
Sound Judgment, Integrity, Dependability, Connect, and Initiative.
Completes additional duties as requested by the Director of Events.
Requirements:
Customer Service:
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications:
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Managing Customer Focus:
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Business Acumen:
Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Sales Skills:
Proven history of achieving sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Planning/Organizing:
Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Education and Experience Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.
Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of database software.
Needs to be computer literate and have experience with Microsoft Office.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand; walk and sit.
The employee must occasionally lift and/or move up to 30 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Job Details Mid-level; Full-time; Salary ($40k - $50k) Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Experience level:
2 years Restaurant type:
Fine dining restaurant Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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